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Ghana,United Arab Emirates : VFS Global awarded contract to open new Passport Application Centres across four locations in Ghana

Publish Date : 22-Jan-2019

- To support the transformation programme of Passport Application Centres with enhanced customer experience that ensure better turnaround times and accessibility
- Post launch in the capital city of Accra, three more centres to be opened in the cities of Kumasi, Tamale and Sekondi - Takoradi

As part of the endevour by the Ministry of Foreign Affairs and Regional Integration in Ghana to enhance the overall passport application and submission processes in the country within the timelines laid-out, VFS Global has been awarded the contract to open new Passport Application Centres across the country.

VFS Global has commenced operations with the opening of the first Passport Application Centre in the capital city of Accra on behalf of the Ministry of Foreign Affairs and Regional Integration in Ghana. Passport Application Centres offer a number of benefits which include better accessibility through longer working hours, improved turnaround times, comfortable centres with automated crowd management systems which all offer an enhanced customer experience. Additionally, applicants can also avail a host of personalised services like Premium Lounge facility access for dedicated services, form filling assistance by professional and well-trained staff, SMS service facility to track the status of the application to name a few. For the convenience of applicants to avoid the need to travel long distances to submit their passport forms, three more centres will also be shortly opened in the cities of Kumasi, Tamale and Sekondi - Takoradi.

With over 17 years of experience in the application processing domain and the longstanding and trusted relationship shared with Governments-over these years, VFS Global offers smooth and efficient management of passport and consular services by leveraging on the advanced technological solutions developed in the fields of biometric and customer services. Along with the Ministry of Foreign Affairs and Regional Integration in Ghana, the company presently serves the Governments of UK (Her Majesty's Passport Office), the Kingdom of the Netherlands (Ministry of Foreign Affairs) and India (Ministry of External Af-fairsjacross multiple locations across the world.

Commenting on the launch of the new Passport Application Centres in Ghana, Madam Shirley Ayorkor Botchwey, Minister for Foreign Affairs and Regional Integration in Ghana, said "As part of the endeavour to ease the congestion of applicants who submit the passport forms and to establish a more stringent yet established system in place, I would like to announce the opening of the new Passport Application Centres in Ghana through our association with the world's largest outsourcing and technology services specialist for governments and diplomatic missions-VFS Global. Going forward, we expect a total of 200.000 applicants to be serviced through these four centres every year, that will offer passport application enrollment services in Ghana in a more transparent and efficient manner."

Added, Mr. Jiten Vyas, Regional Group COO, VFS Global. "By leveraging on our experience of providing transparent and scalable services in the passport application and consular services area, we are confident that we will effectively meet the objectives of the Ghana Passport Application project Ever since 2005, as an organisation, we continue to support the economic growth and development of Ghana through our strong workforce that include 56 nationals who support our operations every day by offering a world-class service experience and maintaining the highest levels of security."

Key features of the centres include:
Personalised and dedicated service with the Premium Lounge facility
Form filling assistance by professional and well-trained staff
SMS service facility to track your application
Optional Courier Service facility for delivery of passport at your doorstep
Dedicated website for easy access to information including visa categories, requirements, checklist, applicable fees etc.
Dedicated contact centre and email support to answer queries and track application status

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