Publish Date : 22-Aug-2014
GECU is bringing convenient, intuitive, and easy-to-use services across both its digital and physical channels through the innovative technology of NCR Corporation, the global leader in consumer transaction technologies. GECU, a $2 billion-asset credit union serving more than 315,000 members in West Texas and Southern New Mexico, provides its members with online and mobile digital banking services from Digital Insight, an NCR company, while also installing NCR Interactive Teller in new neighborhood branches. Interactive Teller allows members to bank with the same personal service from a teller that GECU’s members have received for over 80 years.
GECU has agreed to renew Digital Insight’s suite of SaaS solutions including Online Banking, iOS and Android mobile and tablet banking, Remote Deposit Capture, FinanceWorks, Purchase Rewards and Turbo Tax for Online Banking. “It is always our mission to provide our members with the best possible services and products to help them fulfill their financial goals. NCR and Digital Insight uniquely understand the need to deliver a seamless experience – regardless of what service channel meets their lifestyle and needs,” said GECU President and CEO Crystal Long. “Through NCR’s digital and physical technology portfolio, we are able to offer expanded hours which truly deliver a holistic banking experience to make our members’ lives easier.”
Financial institutions are continuing to adopt mobile services as mobile banking becomes more popular. According to a Digital Insight study, mobile consumers access their financial information 66 percent more frequently than online, non-mobile consumers. Additionally, consumers using online, mobile and tablet log in approximately 30 times a month compared to consumers who only use online banking and log in less than 10 times a month. “Credit unions, such as GECU, see the value in maintaining a multi-touchpoint relationship with their members to meet their needs whenever or wherever they are,” said Jeff Hughes, general manager of Digital Insight and CTO of NCR Financial Services. “We believe that creating consistent and seamless banking channels will improve the efficiency of credit unions and allow them to unlock amazing experiences for their members.”
Interactive Teller allows a live teller to engage the member over two-way video, providing a personalized experience. Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting members and tellers in a face to face, highly personal engagement. In addition to typical teller transactions, GECU will offer account opening and virtual lending services through the Interactive Teller platform.
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