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Publish Date : 06-Sep-2014

Busy professionals seeking to stay informed on trends and best practices related to measuring customer feedback, analyzing shopper satisfaction and improving the overall customer experience can now turn to the Leger Metrics Learning Lab. Beginning September 30, this new virtual classroom will host live, thought leadership-based webinars to educate and support retailers and restaurants in their continuous pursuit of maintaining happy and loyal customers.

Leveraging its deep knowledge of the Customer Experience Management (CEM) industry and Voice of the Customer (VoC) programs, the Leger Metrics Learning Lab is designed to offer a reliable, convenient and complimentary resource to organizations interested in learning how to listen to the customer more effectively. The accessible and user-friendly online webinar format empowers industry professionals to learn at their desk via a live event or download a recording and learn at ones leisure.

The subject matter discussed in the Leger Metrics Learning Lab will reflect the current state of the customer experience space and cover everything from how to proactively reverse customer loss and identify purchase drivers to calculating actionable insights from customer surveys. The breadth of educational topics will be delivered by a host of non-biased, knowledgeable experts, including professors, authors and industry leaders specializing in VoC and CEM.

“We have the opportunity to help businesses foster improvement and stay up-to-date on critical issues affecting the long-term success of customer satisfaction, profitable operations and brand loyalty,” says Richard Pridham, President and CEO of Leger Metrics. “Resources solely dedicated to Customer Experience Management are somewhat limited and the Leger Metrics Learning Lab will provide professionals with the means to ‘sharpen the saw’ and stay in step with a new marketplace driven by the customer experience.”

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