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Publish Date : 19-Sep-2014

IFS, the global enterprise applications company, announces that the Eickhoff Group, a market leader in supplying high-performance machines to the global mining industry, will implement IFS Field Service Management. With the new software, the company can optimally support the expansion of its worldwide service business.
Headquartered in Bochum, Germany, the Eickhoff Group operates in the mining technology and drive engineering sectors as well as in the foundry industry. Eickhoff is renowned for quality engineering and has become a market leader in technology for automated raw material extraction in underground mining.

Within the group, Eickhoff Service offers comprehensive services such as assembly and commissioning, maintenance and repair as well as training and workshop services. Eickhoff’s international customers can rely on a network of worldwide subsidiaries and service centers to support their mining projects and maintenance programs. To optimize support for its service operations and planned expansion, Eickhoff was searching for a powerful and dynamic service management solution. In an extensive selection process, IFS beat competitors thanks to the agility and feature-rich capabilities of its IFS Field Service Management (FSM) solution. The software met all of Eickhoff’s requirements and stood out for its ability to be used worldwide without problems and completely independently. Thus, there was no need for an extensive integration project with existing systems.

“IFS Field Service Management convinced us with its extensive feature set. We can control our service calls efficiently and support our technicians optimally—wherever they are in the world,”said Dr. Christian Gierga, Director and Head of Service at Eickhoff Bergbautechnik GmbH. “We are sure that the solution can make a valuable contribution to the realization of our ambitious service plans.”

“Being able to offer customers the best possible service is becoming increasingly important in this industry as it opens new sales opportunities and the possibility to differentiate companies from their competitors,”said Peter Höhne, Vice President Sales & Marketing, IFS Europe Central. “For this, companies need a powerful yet flexible service management solution. IFS has invested heavily in its Enterprise Service Mangement. For Eickhoff, this has translated into a solution that enables them not only to process different data streams and display interconnected processes, but also provide users with full mobile access to the information they need when they are in the field.”

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