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Canada : Unata and HighJump Partnership Brings Grocers a Complete Click & Collect Platform

Publish Date : 19-Jan-2015

Unata, the award-winning leader in 1-to-1 omni-commerce solutions, today announced its partnership with HighJump, a global provider of supply chain management software. The partnership supports Unata’s release of its Click & Collect module, which combines Unata’s 1-to-1 omni-commerce capabilities and HighJump’s in-store fulfillment software. Retail clients of the joint Unata and HighJump solution are able to provide a best-in-class Click & Collect service, allowing their shoppers to place an online grocery order with options for in-store pick-up or home delivery.

The solution combines Unata’s award-winning customer experience capabilities, automated 1-to-1 personalization and targeted marketing tools with HighJump’s best-in-class fulfillment technology. Unata’s module integrates directly with HighJump’s Retail Advantage solution, publicly released yesterday, which allows retailers to integrate e-commerce systems with in-store processes, efficiently managing the selection and staging of orders, and accurate hand-off to customers for store pick-up or home delivery.

Unata and HighJump clients have greatly benefited from the providers’ individual solutions. Unata powers Grocery Gateway’s mobile and tablet experience, which has won awards from both Apple and Progressive Grocer and is one of the top consumer-rated online ordering apps. In order to expand its fulfillment capabilities and build an agile, leading-edge supply chain, retailer Sears Holdings is leveraging HighJump’s adaptable software to manage its entire distribution network, including integrated retail fulfillment from select stores for online purchases.

“Click & Collect is an essential new channel opportunity for retailers and requires perfect execution or else consumers will shop elsewhere,” said Chad Collins, HighJump senior vice president and general manager. “That is why we are excited to announce our partnership with Unata and looking forward to retailers taking advantage of this complete Click & Collect solution.” “Our partnership with HighJump will take Click & Collect to a new level,” said Chris Bryson, Unata CEO. “It’s not enough anymore for retailers to offer simple in-store pick-up functionality. They need to make sure the customer experience is 1-to-1 and easy to use, and this module finally makes that possible.”

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