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TI Ref. No:- 438757577
Established Consultancy Bodies For Identifying Suitable Alternatives For Setting Up A Toll Free Telephone Line Based "helpline Facility" And To Prepare A Eol / Rfp For The Required Setup And Guide Nabcons In Selection Of A Suitable Service Provider Along

Organisation Details

Address NABARD Tower
7th Floor
24, Rajenclra Place
City:Delhi, Email : newdelhi@nabcons.in
Country : India

Tender Details

Document Type Tender Notice
Project Location Delhi, India
Tender Notice No. NABCONS.CO11832018-19
Description Tenders are invited from established Consultancy Bodies for identifying suitable alternatives for setting up a Toll Free Telephone Line based "Helpline Facility" and to prepare a Eol / RFP for the required setup and guide NABCONS in selection of a suitable service provider along with subsequent drafting/finalizing of Work Orders / MoU / Contract documents etc.

Scope of Work
3.1 Study the Company%s requirement for establishing a "Helpline Facility" for its client located in the State of Jammu & Kashmir
3.2 Study the features and capabilities of existing service providers and software solutions for establishing such facility.
3.5 Suggest alternatives for our requirement for setting up of such a facility and evaluate alternatives on the basis of expected implementation timelines and required financial outlay.
3.6 Prepare a Eol / RFP for selection of service provider establishing the required facility. The RFP should contain among others, the technical evaluation / scoring mechanism to compare the technical proposals of the bidders. The Eol / RFP should be in tune with NABCONS% procurement policy and other statutory requirements.
3.7 Provide Consultancy to NABCONS during pre-bid meetings and give clarifications to queries / questions raised by the bidding agencies during the meeting and also otherwise.

Eligibility Criterion :
5.1 The bidder should be a registered consultancy body.
Copy of Certificate of registration is required to be submitted by the bidder.
5.2 Consultancy organizations that are tele-calling or telecom service providers or affiliated with providers of telecom services are not qualified for this assignment.
Self-Declaration as per Annexure A is required to be submitted by the bidder.
5.3 Minimum two years% experience in providing consultancy services related to RFP / Tender preparation and bid management. Bidders having experience in RFP preparation and bid management for procuring and implementing ITeS services or tele-calling services shall be preferred.
Work Order / Work Completion certificates (at least 1 for each of the previous 2 years) supporting the above experience of the bidder is required to be submitted in support of the same.
5.4 Preference shall be given to Bidders having at-least 1 Program Management Experience of RFP Preparation / Bid management for a government sector body in the last 2 years.

Bid Security value :Rs. 5,000/-

Pre-Bid Meeting: 10:00 AM on 22 October 2018

Opening of Technical offer:5:00 PM on 26 October 2018

Deadline 26 Oct 2018

Related Documents

Original Document 


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