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TI Ref. No:- 438757577
Established Consultancy Bodies For Identifying Suitable Alternatives For Setting Up A Toll Free Telephone Line Based "helpline Facility" And To Prepare A Eol / Rfp For The Required Setup And Guide Nabcons In Selection Of A Suitable Service Provider Along

Organisation Details

Organisation Name NATIONAL BANK FOR AGRICULTURE AND RURAL DEVELOPMENT (NABARD)
Address NABARD Tower
7th Floor
24, Rajenclra Place
City:Delhi, Email : newdelhi@nabcons.in
Country : India

Tender Details

Document Type Tender Notice
Project Location Delhi, India
Tender Notice No. NABCONS.CO11832018-19
Description Tenders are invited from established Consultancy Bodies for identifying suitable alternatives for setting up a Toll Free Telephone Line based "Helpline Facility" and to prepare a Eol / RFP for the required setup and guide NABCONS in selection of a suitable service provider along with subsequent drafting/finalizing of Work Orders / MoU / Contract documents etc.


Scope of Work
3.1 Study the Company%s requirement for establishing a "Helpline Facility" for its client located in the State of Jammu & Kashmir
3.2 Study the features and capabilities of existing service providers and software solutions for establishing such facility.
3.5 Suggest alternatives for our requirement for setting up of such a facility and evaluate alternatives on the basis of expected implementation timelines and required financial outlay.
3.6 Prepare a Eol / RFP for selection of service provider establishing the required facility. The RFP should contain among others, the technical evaluation / scoring mechanism to compare the technical proposals of the bidders. The Eol / RFP should be in tune with NABCONS% procurement policy and other statutory requirements.
3.7 Provide Consultancy to NABCONS during pre-bid meetings and give clarifications to queries / questions raised by the bidding agencies during the meeting and also otherwise.

Eligibility Criterion :
5.1 The bidder should be a registered consultancy body.
Copy of Certificate of registration is required to be submitted by the bidder.
5.2 Consultancy organizations that are tele-calling or telecom service providers or affiliated with providers of telecom services are not qualified for this assignment.
Self-Declaration as per Annexure A is required to be submitted by the bidder.
5.3 Minimum two years% experience in providing consultancy services related to RFP / Tender preparation and bid management. Bidders having experience in RFP preparation and bid management for procuring and implementing ITeS services or tele-calling services shall be preferred.
Work Order / Work Completion certificates (at least 1 for each of the previous 2 years) supporting the above experience of the bidder is required to be submitted in support of the same.
5.4 Preference shall be given to Bidders having at-least 1 Program Management Experience of RFP Preparation / Bid management for a government sector body in the last 2 years.

Bid Security value :Rs. 5,000/-

Pre-Bid Meeting: 10:00 AM on 22 October 2018

Opening of Technical offer:5:00 PM on 26 October 2018



Deadline 26 Oct 2018

Related Documents

Original Document 

Disclaimer

The above text is Machine Translated. For accuracy, please refer to the text in the original language in the attached document. For any assistance, please feel free to contact customercare@tendersinfo.com


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